Return and Refund Policy

Effective Date: november 2024

At Buy whole melts store , we want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, our Return and Refund Policy outlines how we handle returns and exchanges.

1. Returns

• Eligibility: We accept returns for defective or damaged products only. All returns must be initiated within 7 days of receiving your order.
• Condition: To be eligible for a return, items must be unused, unopened, and in their original packaging.
• Exclusions: We do not accept returns on opened products for hygiene and safety reasons.

2. Refunds

• Once we receive the returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will issue a refund to your original payment method within 7-10 business days. Shipping fees are non-refundable.

3. Exchanges

• If you received a defective item, we can either send you a replacement or issue a full refund.
• For exchanges of items that were damaged or defective, we will cover the return shipping cost.

4. How to Return an Item

• Contact our customer service team to initiate the return process. Include your order number, and a description of the issue.
• Our team will provide you with return instructions and a return shipping label if applicable.

5. Non-Returnable Items

• Opened or used products (unless defective) are not eligible for return or refund.
• Items purchased during special promotions or clearance may have specific return restrictions, so please check the details at checkout.

---